All Systems Operational
Arcot for Issuers (AfI) Operational
Secure2 Operational
Secure4 Operational
Secure5 Operational
Secure7 Operational
SecureT Operational
SecureF Operational
Risk Analytics Operational
Arcot for Digital Banking (AfDB) Operational
Arcot for Merchants (AfM) Operational
Messaging Service Operational
AMDS Operational
Data Exchange Operational
DUT Web-API Operational
DES Operational
DUT Server Operational
RDC Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 22, 2021

No incidents reported today.

Jan 21, 2021

No incidents reported.

Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021
Resolved - We observed timeouts for transactions being routed to AMEX Directory Server (DS) between 2111 GMT and 2136 GMT, 13 January 2021. Issue currently stands resolved. No explicit measures were undertaken to recover the service. Transaction traffic routed to other other schemes was not impacted.

We have reached out to AMEX with our inquiry and will keep the Amazon team for further investigation.

If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking https://support.broadcom.com/
Jan 13, 23:18 UTC
Resolved - Our internal team was able to take recovery measures which confirm that our transactions processing server is now processing 3DSecure 1.x Visa Transactions as normal. Our teams will continue to monitor the transactions closely and with this update, we confirm that this incident stands resolved.
Jan 13, 04:04 UTC
Identified - Our internal team has identified the issue and is working on service restoration. Further investigation has revealed that the issue is currently impacting Visa 3-DSecure 1.x transactions only while MasterCard transactions are being processed as normal. Also, there is no impact on EMV 3DS Transaction processing.

We shall get back to you with further updates by 04:30 AM GMT.
Jan 13, 03:55 UTC
Investigating - Arcot is currently experiencing a problem with 3D-Secure transaction processing.
Incident Response teams have been engaged and are working on it.

Please treat this as early notification of a service impact and more details will be shared after the initial impact assessment by 04:00 GMT, 13 JAN 2021

If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.
Jan 13, 03:35 UTC
Resolved - There was a spike in 3D Secure transaction failures (status Unavailable) between 00:23 GMT to 0107 GMT, 13 January 2021. Arcot teams received packet-loss alerts from our ISP during this period. The transaction processing returned to normal without any explicit recovery actions and the impact was partial. A priority ticket has been opened with our ISP for further investigation.

If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.
Jan 13, 01:32 UTC
Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.