Arcot Status

Service Status

All Systems Operational

Arcot for Issuers (AfI) Operational

Secure2 Operational

Secure4 Operational

Secure5 Operational

Secure7 Operational

SecureT Operational

SecureF Operational

Risk Analytics Operational

Arcot for Digital Banking (AfDB) Operational

Arcot for Merchants (AfM) Operational

Messaging Service Operational

AMDS Operational

Data Exchange Operational

DUT Web-API Operational

DES Operational

DUT Server Operational

RDC Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 7, 2021

No incidents reported today.

Dec 6, 2021

No incidents reported.

Dec 5, 2021

No incidents reported.

Dec 4, 2021

Intermittent Spike in Transaction Failure (EMV3DS & 3DS1.x) - Resolved

Resolved - Arcot confirms to have noticed a spike in transaction failures recently. Our internal teams have taken a note of this event and are further investigating the details for the same. We confirm that at present, there are no issues noticed with our transaction processing.

We are closely monitoring the transaction health as well and if you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.
Dec 4, 14:43 UTC

Arcot Incident - Intermittent Spike in Transaction Failure (EMV3DS & 3DS1.x) - Resolved.

Resolved - Arcot confirms to have noticed spike in transaction processing between 08:05 GMT to 08:20 GMT. Our internal teams have taken a note of this event and are further investigating the details for the same. We confirm that at present , there are no issues noticed with our transaction processing.

We are closely monitoring the transaction health as well and If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.
Dec 4, 08:46 UTC

Dec 3, 2021

No incidents reported.

Dec 2, 2021

No incidents reported.

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

Investigating issues with Arcot for Issuers impacting 3DS 1.0 and EMV3DS transactions - Resolved

Resolved - We confirm that the services and transaction health continues to be stable and with this update we confirm that the incident stands resolved.

If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here .
Nov 27, 06:09 UTC

Monitoring - We can confirm that services have been stable and transactions for 3DS 1.0.2 and EMV3DS are getting proceed as normal. We confirm recovery since 0524 GMT. At this point we are closely monitoring the transaction health and we shall get back to you with further updates soon.
Nov 27, 05:36 UTC

Identified - We have identified the problem to be an internal network component that is experiencing issues. Our team is currently working to remedy the situation. We will provide our next update in 30 minutes.
Nov 27, 04:55 UTC

Update - Our internal team is engaged resolving the problem. We continue to experience minor degradation to EMV3DS and 3DS 1.0 success rates. Our next update will be provided in 30 minutes.
Nov 27, 04:19 UTC

Investigating - We are noticing a partial impact to transactions resulting in an Unavailable status. Our teams are currently investigating the issue; we will provide our next update in 30 minutes.
Nov 27, 03:37 UTC

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.