Service Status Migration to new platform on June 6, 2022. Learn more.
All Systems Operational
Arcot for Issuers (AfI) Operational
Secure2 Operational
Secure4 Operational
Secure5 Operational
Secure7 Operational
SecureT Operational
SecureF Operational
Risk Analytics Operational
Arcot for Digital Banking (AfDB) Operational
Arcot for Merchants (AfM) Operational
Messaging Service Operational
AMDS Operational
Data Exchange Operational
DUT Web-API Operational
DES Operational
DUT Server Operational
RDC Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
Broadcom Service Status is a pivotal component of our customer experience to provide enterprise level support. With over 18 software products supported today and thousands of subscribers, our existing platform has outgrown the demand.

We are therefore excited to share that on June 6, 2022, we are migrating Arcot to our new Unified Service Status platform. Some of the highlights include a single website; single subscription workflow; and an improved user experience. For further details click here.

Action required
Broadcom will automatically migrate your existing subscription(s) from the previous platform to the new platform.

You will need to ensure that you bookmark as this will now be the single URL that will be used. However, will redirect permanently to the Arcot specific page. You should also consider whitelisting the notification email,

All SMS notifications will come from a single number +1 123 456 789.

  • Start time: June 6, 2022 at 08:00 GMT
  • End time: June 6, 2022 at 09:00 GMT
    Posted on May 11, 10:12 UTC
  • Past Incidents
    May 24, 2022

    No incidents reported today.

    May 23, 2022

    No incidents reported.

    May 22, 2022

    No incidents reported.

    May 21, 2022

    No incidents reported.

    May 20, 2022
    Resolved - Arcot confirms that the earlier noticed EMV3DS transaction failures has been resolved and we are not noticing these in our transaction health monitoring any more. We are awaiting further updates on the details of this issue from MasterCard and with this update we are marking the incident as resolved while we would continue to monitor the transactions closely.

    If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.

    May 20, 08:09 UTC
    Identified - Arcot has noticed a spike in challenge transaction failures for EMV3DS and our initial investigation are confirming that there is a ongoing outage with Mastercard 3DS server and their teams are actively working to resolve the problem.

    There is no impact noticed for 3DS 1.x transactions and we shall get back to you with further update by 0830 GMT

    May 20, 07:36 UTC
    May 19, 2022
    Resolved - From 2200 GMT to 0115 GMT, an Arcot SMS OTP vendor experienced network connectivity issues impacting the cardholder journey. Cardholders were unable to authenticate during the challenge flow and complete their 3D Secure transactions.

    3DS 1.0 and EMV3DS transactions were impacted. For information about how this impacted your portfolio, please raise a case with Technical Support. We are following up with our OTP vendor to obtain an RCA.

    May 19, 03:47 UTC
    May 18, 2022

    No incidents reported.

    May 17, 2022

    No incidents reported.

    May 16, 2022

    No incidents reported.

    May 15, 2022
    Completed - The scheduled maintenance has been completed.
    May 15, 08:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    May 15, 01:00 UTC
    Scheduled - Arcot will be performing planned maintenance activity between 0100 GMT and 0700 GMT, 15 May 2022.
    During this time, teams will be performing monthly database archival, software updates for the Network components, firmware update for storage devices and standard patching for DNS servers.

    No impact is expected to Arcot services in this maintenance window. Teams shall be closely monitoring service performance during this period.

    May 14, 01:24 UTC
    May 14, 2022

    No incidents reported.

    May 13, 2022

    No incidents reported.

    May 12, 2022

    No incidents reported.

    May 11, 2022

    No incidents reported.

    May 10, 2022

    No incidents reported.