Arcot Status

Arcot

HISTORY

All Systems Operational

Arcot for Issuers (AfI) Operational

Secure2 Operational

Secure4 Operational

Secure5 Operational

Secure7 Operational

SecureT Operational

SecureF Operational

Risk Analytics Operational

Arcot for Digital Banking (AfDB) Operational

Arcot for Merchants (AfM) Operational

Messaging Service Operational

AMDS Operational

Data Exchange Operational

DUT Web-API Operational

DES Operational

DUT Server Operational

RDC Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 29, 2020

No incidents reported today.

Oct 28, 2020

No incidents reported.

Oct 27, 2020

No incidents reported.

Oct 26, 2020

No incidents reported.

Oct 25, 2020

Arcot Emergency Maintenance Notification

Completed - The scheduled maintenance has been completed.
Oct 25, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 23:00 UTC

Scheduled - Arcot will be performing emergency maintenance activity between 2300 GMT, 24 October and 0200 GMT, 25 October 2020.

During this time, teams will be installing a pair of higher capacity firewalls in response to the service incident experienced on 20 October 2020. Given the nature of the work, there may be some downtime associated with this activity, and so this maintenance window has been planned for the lowest period of transaction volumes for our global customers.

Teams shall be closely monitoring service performance during this period.
Oct 22, 14:56 UTC

Oct 24, 2020

Oct 23, 2020

No incidents reported.

Oct 22, 2020

Increase in transaction failures with status Unavailable (U%) - Resolved

Resolved - Transaction processing has recovered and we have not observed any unusual failures since 16:30 GMT.

More details will be shared in due course.
Oct 22, 16:58 UTC

Investigating - We are observing an intermittent spike in transaction failures with status Unavailable (U%).
Teams are engaged on an Incident Response call and working on recovery.

We will keep you posted on the progress.
Next update: 17:10 GMT
Oct 22, 16:41 UTC

Oct 21, 2020

No incidents reported.

Oct 20, 2020

Increase in U% Spike for transactions

Resolved - We confirm that our 3D Secure success rates continue to be stable. Our teams will continue to monitor the transactions closely and with this update, we confirm that this incident stands resolved.

If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.
Oct 20, 18:54 UTC

Monitoring - We observe that transaction processing has recovered and success rates have been stable for some time. We continue to monitor and watch the series closely and we shall get back to you with the next update by 19:30 GMT.
Oct 20, 18:17 UTC

Update - Our internal teams continue to focus on service recovery and configuration changes are being made for our internal components to ensure that our transaction processing server is able to process transactions without a high failure rate.

We shall get back to you with the next update by 18:30 GMT.
Oct 20, 17:42 UTC

Update - Our teams continue to work on a service restoration plan on priority and as a part of this plan, there are changes being made to the configurations of our internal components. We shall get back to you with the next status update by 17:30 GMT.
Oct 20, 16:35 UTC

Update - Our internal team continues to work on high priority to change certain configurations of our internal components responsible for connections between our transaction processing server and our database. The impact of the present incident continues to be that a high number of 3-DSecure transactions failing with status Unavailable. This incident continues to impact both 1.x and EMV3DS transactions.

We shall get back to you with the next status update by 16:30 GMT.
Oct 20, 15:40 UTC

Update - Further investigation has revealed that the problem has been identified with the connections between our transaction processing servers and our database. Our internal team is working on a plan to restore these connections and we shall get back to you with the next update by 15:30 GMT.
Oct 20, 14:30 UTC

Update - At the present time, we confirm that a certain percentage of transactions are getting failed with status Unavailable. We are continuing to investigate the present issue with high priority and our internal teams are working to restore the service. We shall get back to you with the next update by 14:30 GMT.
Oct 20, 13:39 UTC

Investigating - We are observing and increase in failures due to transaction status Unavailable (U).
Incident call has been initiated and teams are working on service recovery.

We will keep you posted on the recovery progress.
Next update due at: 13:40 GMT, 20 October
Oct 20, 13:10 UTC

Arcot Risk Analytics Upgrade

Completed - The scheduled maintenance has been completed.
Oct 20, 04:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 23:30 UTC

Scheduled - As previously communicated in the advisory dated 02 October 2020, Arcot will be performing Risk Analytics upgrade during:
Start Time: 23:30 GMT, 19 October 2020
End Time: 04:30 GMT, 20 October 2020

We will be monitoring the services closely during this period.

For any queries related to this notification please reach out to your Customer Success Manager or Arcot Support.
Oct 19, 17:45 UTC

Oct 19, 2020

Arcot for Issuers (AfI ) Service Degradation - Resolved

Resolved - We observed a period of service degradation between 06:55 GMT and 07:14 GMT, 19 October 2020 where fewer than usual card holder transactions were received by Arcot for Issuers - ACS.

The traffic resumed normal volume at 07:14 GMT.

No further anomalies have been observed since and Arcot will share more details about the problem in due course.
Oct 19, 07:33 UTC

Oct 18, 2020

Arcot Scheduled Maintenance Notification

Completed - The scheduled maintenance has been completed.
Oct 18, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 01:00 UTC

Scheduled - Arcot will be performing platform maintenance activity on 18 October 2020. The timing of the change and other relevant details are listed below.

Environment Production
Reference CHG 0063046

Maintenance Start 18 October 2020 at 01:00 GMT
Maintenance End 18 October 2020 at 07:00 GMT

Service Availability We do not expect impact on transactions, admin console or batch processes for this maintenance window. We will be closely monitoring the services and transaction health during this time.

Details Arcot team will be performing the following activities in the monthly maintenance window.
• Database maintenance for better performance and reliability.
• Update of network & systems with latest patches and security updates.
Oct 17, 09:20 UTC

Oct 17, 2020

No incidents reported.

Oct 16, 2020

Incident for Arcot for Issuers (AfI)

Resolved - We are pleased to inform that issue identified with one of our internal components has now been resolved and with this, our transaction processing server is now able to process EMV3DS transactions like before. With this update, we confirm that this incident stands resolved.

If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.
Oct 16, 14:40 UTC

Identified - We confirm that our internal team has identified a problem related to one of our internal application components and they are working on priority to have the service restored. This incident is impacting all EMV3DS transaction processing by our server and all 3-D Secure 1.x transactions continue to be unimpacted.

We shall get back to you with the next update on the progress towards resolution by 1430 GMT.
Oct 16, 14:02 UTC

Investigating - Arcot is currently experiencing a problem with EMV3DS transaction processing.
Incident Response teams have been engaged and are working on it.

Please note that the present incident is not impacting the 3-D Secure 1.x transaction processing and is only impacting the EMV3DS transaction processing. We shall get back to you with the next update by 1400 GMT.

If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.
Oct 16, 13:28 UTC

Oct 15, 2020

Arcot for Issuers (AfI ) Service Degradation - Resolved

Resolved - We observed a period of service degradation between 06:25 GMT and 06:40 GMT, 15 October 2020 where fewer than usual card holder transactions were received by Arcot for Issuers - ACS.
The traffic resumed normal volume at 06:40 GMT with no changes made.

No further anomalies have been observed since and Arcot will share more details about the problem in due course.

If you have any questions regarding this Service Advisory, please contact Arcot Support by clicking here.
Oct 15, 06:40 UTC

This page is for notification purposes only and does not relate to Service Level Agreements (SLA).