All Systems Operational
Arcot for Issuers (AfI) Operational
Secure2 Operational
Secure4 Operational
Secure5 Operational
Secure7 Operational
SecureT Operational
SecureF Operational
Risk Analytics Operational
Arcot for Digital Banking (AfDB) Operational
Arcot for Merchants (AfM) Operational
Messaging Service Operational
AMDS Operational
Data Exchange Operational
DUT Web-API Operational
DES Operational
DUT Server Operational
RDC Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Arcot will be performing planned maintenance activity between 0100 GMT and 0700 GMT, 16 May 2021.
During this time, teams will be performing standard database archival and cleanup activities.

No impact is expected to Arcot services in this maintenance window. Teams shall be closely monitoring service performance during this period.
Posted on May 4, 10:11 UTC
Past Incidents
May 8, 2021

No incidents reported today.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021
Resolved - Upon further investigation, the spike in unavailable transactions was correlated to a subset of issuer portfolios. In due course, we will release an RCA to shed light into this incident. If you want to understand how this impacted your business, please reach out to Customer Support or your Customer Success Manager.
May 3, 23:41 UTC
Investigating - We have observed a spike in unavailable transactions. We are currently investing this issue and will provide an update in 30 minutes.
May 3, 23:13 UTC
May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021
Resolved - Banking transactions have been restored and flowing through through the system. This incident is resolved.

Root cause analysis is underway; we'll provide an RCA report in due time. If you want to understand how this impacted your business, please reach out to support or your CSM.
Apr 29, 20:53 UTC
Investigating - We are observing a problem with banking transaction failures. We are currently investigating the problem and will provide an update soon.
Apr 29, 20:32 UTC
Apr 28, 2021

No incidents reported.

Apr 27, 2021

No incidents reported.

Apr 26, 2021

No incidents reported.

Apr 25, 2021

No incidents reported.

Apr 24, 2021
Resolved - We confirm recovery since 21:45 GMT and the services have been stable and transactions for 3DS 1.0.2 and EMV3DS are getting proceed as normal.

Teams will continue to monitor transaction volume statistics and gather all details to determine the root cause.

If you have any questions regarding this Service Advisory, please contact Broadcom Support or your Customer Success Manager
Apr 24, 23:10 UTC
Update - We continue to notice intermittent drops in incoming traffic impacting 3DS 1.0.2 and EMV3DS transactions.
The last occurrence was observed at 21:45 GMT.

Our network team is engaged and actively analyzing incoming traffic patterns and making policy changes.
Apr 24, 22:35 UTC
Update - We continue to notice intermittent drops in incoming traffic impacting 3DS 1.0.2 and EMV3DS transactions. The last occurrence was observed at 21:45 GMT.

Our network team is engaged and actively analyzing incoming traffic patterns and making policy changes.

We will provide our next update in 30 minutes.
Apr 24, 21:59 UTC
Update - We continue to notice intermittent drops in incoming traffic impacting 3DS 1.0.2 and EMV3DS transactions. The last occurrence was observed at 20:50 GMT.

Our network team is engaged and actively analyzing incoming traffic patterns and making policy changes. We will provide our next update in 30 minutes.
Apr 24, 21:18 UTC
Monitoring - We have noticed intermittent drops in incoming traffic impacting 3DS 1.0.2 and EMV3DS transactions. The last occurrence was observed at 20:42 GMT. We are closely monitoring transactions and will provide an update in 30 minutes.

We will provide a further update at 21:15 GMT
Apr 24, 20:52 UTC
Resolved - We confirm recovery since 0433 GMT and the services have been stable and transactions for 3DS 1.0.2 and EMV3DS are getting proceed as normal.

Teams will continue to monitor transaction volume statistics and gather all details to determine root cause.

If you have any questions regarding this Service Advisory, please contact Broadcom Support or your Customer Success Manager.
Apr 24, 05:34 UTC
Update - We continue to notice intermittent drops in incoming traffic impacting 3DS 1.0.2 and EMV3DS transactions.

Our network team is engaged and actively analyzing incoming traffic patterns and making policy changes. We will provide our next update 0530 GMT.
Apr 24, 04:35 UTC
Monitoring - We observed one instance of drop for the traffic of both 1.x and 2.x transactions since our last update. We continue to monitor the situation closely with our teams engaged in working on recovery. We will provide an update at 0500 GMT
Apr 24, 04:04 UTC