All Systems Operational
Arcot for Issuers (AfI) Operational
Secure2 Operational
Secure4 Operational
Secure5 Operational
Secure7 Operational
SecureT Operational
SecureF Operational
Risk Analytics Operational
Arcot for Digital Banking (AfDB) Operational
Arcot for Merchants (AfM) Operational
Messaging Service Operational
AMDS Operational
Data Exchange Operational
DUT Web-API Operational
DES Operational
DUT Server Operational
RDC Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Arcot will be performing planned maintenance activity between 0100 GMT and 0700 GMT, 18 April 2021.
During this time, teams will be performing standard patching activity and security updates for network components in production.

No impact is expected to Arcot services in this maintenance window. Teams shall be closely monitoring service performance during this period.
Posted on Apr 7, 08:38 UTC
Past Incidents
Apr 11, 2021
Resolved - We can confirm that services have been stable and transactions for 3DS 1.0.2 and EMV3DS are getting proceed as normal. We confirm recovery since 15:13 GMT.

Teams will continue to monitor transaction volume statistics and gather all details to determine root cause.

If you have any questions regarding this Service Advisory, please contact Broadcom Support or your Customer Success Manager.
Apr 11, 16:14 UTC
Update - We observed one instance of intermittent drop for traffic of both 1.x and 2.x transactions. We confirm recovery since 15:13 GMT however we continue to be watchful. We shall get back to you with the next update by 16:00 GMT.
Apr 11, 15:27 UTC
Monitoring - We confirm recovery since 14:00 GMT and our internal team is closely monitoring the transaction health at this point. We shall get back to you with the next update by 15:00 GMT.
Apr 11, 14:35 UTC
Investigating - We are observing one instance of intermittent drop for traffic of both 1.x and 2.x transactions. The packet captures are being done and our Network team is analyzing the captures. We shall get back to you with the next update by 15:00 GMT.
Apr 11, 14:00 UTC
Monitoring - We observed two instances of intermittent drop for traffic of both 1.x and 2.x transactions. We confirm recovery since 13:04 GMT however we continue to be watchful. We shall get back to you with the next update by 13:45 GMT.
Apr 11, 13:18 UTC
Resolved - We can confirm that services have been stable and transactions for 3DS 1.0.2 and EMV3DS are getting proceed as normal. We confirm recovery since 0843 GMT.

Teams will continue to monitor transaction volume statistics and gather all details to determine root cause.

If you have any questions regarding this Service Advisory, please contact Broadcom Support or your Customer Success Manager.
Apr 11, 09:37 UTC
Investigating - We observed one instance of intermittent drop for traffic of both 1.x and 2.x transactions. We confirm recovery since 0843 GMT however we continue to be watchful. We shall get back to you with the next update by 0930 GMT.
Apr 11, 09:00 UTC
Apr 10, 2021
Resolved - We can confirm that services have been stable and transactions for 3DS 1.0.2 and EMV3DS are getting proceed as normal. We confirm recovery since 1213 GMT.

Teams will continue to monitor transaction volume statistics and gather all details to determine root cause.

If you have any questions regarding this Service Advisory, please contact Broadcom Support or your Customer Success Manager.
Apr 10, 13:23 UTC
Monitoring - We confirm recovery since 1213 GMT and our internal team is closely monitoring the transaction health at this point. We shall get back to you with the next update by 1330 GMT.
Apr 10, 12:32 UTC
Investigating - We are observing intermittent drop for traffic coming in from card schemes. We have engaged our internal team who are working to restore the service. We shall get back to you with the next update by 1223 GMT.
Apr 10, 11:57 UTC
Resolved - We can confirm that services have been stable and transactions for 3DS 1.0.2 and EMV3DS are getting proceed as normal. We confirm recovery since 1026 GMT.

Teams will continue to monitor transaction volume statistics and gather all details to determine root cause.

If you have any questions regarding this Service Advisory, please contact Broadcom Support or your Customer Success Manager.
Apr 10, 11:30 UTC
Monitoring - We confirm recovery since 1026 GMT and our internal team is closely monitoring the transaction health at this point. We shall get back to you with the next update by 1130 GMT.
Apr 10, 11:00 UTC
Investigating - We are observing intermittent drop for traffic coming in from card schemes. We have engaged our internal team who are working to restore the service. We shall get back to you with the next update by 1100 GMT.
Apr 10, 10:25 UTC
Apr 9, 2021
Resolved - We can confirm that services have been stable and transactions for 3DS 1.0.2 and EMV3DS are getting proceed as normal. We confirm recovery since 0946 GMT.

Teams will continue to monitor transaction volume statistics and gather all details to determine root cause.

If you have any questions regarding this Service Advisory, please contact Broadcom Support or your Customer Success Manager.
Apr 9, 10:22 UTC
Investigating - We observed one instance of intermittent drop for traffic coming in from card schemes. It currently appears to be recovered however we continue to be watchful. We shall get back to you with the next update by 1030 GMT.
Apr 9, 09:53 UTC
Resolved - We can confirm that services have been stable and transactions for 3DS 1.0.2 and EMV3DS are getting proceed as normal. We confirm recovery since 0450 GMT.

Teams will continue to monitor transaction volume statistics and gather all details to determine root cause.

If you have any questions regarding this Service Advisory, please contact Broadcom Support or your Customer Success Manager.
Apr 9, 05:29 UTC
Monitoring - We confirm recovery since 0455 GMT and our internal team made changes to restore the service on our side. We are currently monitoring the transaction health closely and we shall get back to you with the next update by 0530 GMT.
Apr 9, 05:03 UTC
Update - We confirm that the present issue is impacting transactions for 3DS 1.0.2 and EMV3DS since 0340 AM GMT. Our network team is working on priority to restore the service. We shall get back to you with the next update by 0500 GMT.
Apr 9, 04:25 UTC
Investigating - We observed drop for traffic coming in and going out from our transaction processing server. We have engaged our teams who are looking into this and we shall get back to you with the next update by 0430 GMT.
Apr 9, 04:03 UTC
Apr 8, 2021

No incidents reported.

Apr 7, 2021
Resolved - We can confirm that services have been stable and transactions for 3DS 1.0.2 and EMV3DS are getting proceed as normal. We confirm recovery since 1142 GMT.

Teams will continue to monitor transaction volume statistics and gather pertinent details to determine root cause.

If you have any questions regarding this Service Advisory, please contact Broadcom Support or your Customer Success Manager.
Apr 7, 12:42 UTC
Update - Our network team is engaged at this point and are analyzing the incoming traffic patterns on our network side. We have noticed one more instance of incoming traffic drop since our last notification. We are closely monitoring the transactions at this point and we shall get back to you with the next update by 1230 GMT.
Apr 7, 11:43 UTC
Monitoring - We observed one instance of intermittent drop for traffic coming in from card schemes. It currently appears to be recovered however we continue to be watchful. We shall get back to you with the next update by 1145 GMT.
Apr 7, 11:18 UTC
Resolved - We can confirm that services have been stable and transactions for 3DS 1.0.2 and EMV3DS are getting proceed as normal. We confirm recovery since 0539 GMT.

Teams will continue to monitor transaction volume statistics and gather pertinent details to determine root cause.

If you have any questions regarding this Service Advisory, please contact Broadcom Support or your Customer Success Manager.
Apr 7, 06:40 UTC
Update - We have noticed more instances of traffic loss since the last update and this is impacting transactions for 3DS 1.0.2 and EMV3DS. We have our teams engaged to understand the full implication and work on recovery policies. We shall get back to you with the next update by 0650 GMT.
Apr 7, 05:48 UTC
Update - Our network team is engaged at this point and are analyzing the incoming traffic patterns on our network side. We have not noticed anymore instances of incoming traffic drops since our last notification. We are closely monitoring the transactions at this point and we shall get back to you with the next update by 0550 GMT.
Apr 7, 05:22 UTC
Monitoring - We observed one instance of intermittent drop for traffic coming in from card schemes. It currently appears to be recovered however we continue to be watchful. We shall get back to you with the next update by 0530 GMT.
Apr 7, 05:08 UTC
Apr 6, 2021
Resolved - We can confirm that services have been stable and transactions for 3DS 1.0.2 and EMV3DS are getting proceed as normal. We confirm recovery since 1339 GMT.

Teams will continue to monitor transaction volume statistics and gather pertinent details to determine root cause.

If you have any questions regarding this Service Advisory, please contact Broadcom Support or your Customer Success Manager.
Apr 6, 14:39 UTC
Update - We have noticed more instances of traffic loss since the last update and this is impacting transactions for 3DS 1.0.2 and EMV3DS. We have our teams engaged to understand the full implication and work on recovery policies. We shall get back to you with the next update by 1445 GMT.
Apr 6, 13:39 UTC
Monitoring - We are observing intermittent drops for traffic coming in from card schemes. Our network team is engaged at this point and are analyzing the incoming traffic patterns on our network side. We shall get back to you with the next update by 1345 GMT.
Apr 6, 13:13 UTC
Resolved - We can confirm that services have been stable and transactions for 3DS 1.0.2 and EMV3DS are getting proceed as normal. We confirm recovery since 0954 GMT.

Teams will continue to monitor transaction volume statistics and gather pertinent details to determine root cause.

If you have any questions regarding this Service Advisory, please contact Broadcom Support or your Customer Success Manager.
Apr 6, 10:54 UTC
Update - Our network team is engaged at this point and are analyzing the incoming traffic patterns on our network side. We have noticed few more instances of incoming traffic drops since our last notification. We are closely monitoring the transactions at this point and we shall get back to you with the next update by 1100 GMT.
Apr 6, 10:21 UTC
Monitoring - We are observing intermittent drops for traffic coming in from card schemes. It currently appears to be recovered but we continue to be watchful. We shall get back to you with the next update by 1030 GMT.
Apr 6, 09:43 UTC
Apr 5, 2021
Resolved - There was no impact to EMV3DS transactions observed in the past 60 minutes. We apologize for the confusion. We are continuing to remain vigilant. We are closing this incident.
Apr 5, 16:38 UTC
Monitoring - We have noticed intermittent drops in incoming traffic impacting EMV3DS transactions. We are closely monitoring transactions and will provide an update soon.
Apr 5, 16:19 UTC
Resolved - We can confirm that services have been stable and transactions for 3DS 1.0.2 and EMV3DS are getting proceed as normal. We confirm recovery since 1346 GMT.

Teams will continue to monitor transaction volume statistics and gather pertinent details to determine root cause.

If you have any questions regarding this Service Advisory, please contact Broadcom Support or you Customer Success Manager.
Apr 5, 14:48 UTC
Monitoring - Our network team is engaged at this point and are analyzing the incoming traffic patterns on our network side. We have notice one more instance of incoming traffic drop since our last notification. We are closely monitoring the transactions at this point and we shall get back to you with the next update by 1445 GMT.
Apr 5, 13:41 UTC
Investigating - We are observing intermittent drops for traffic coming in from card schemes. It currently appears to be recovered but we continue to be watchful and we shall get back to you with the next update by 1345 GMT.
Apr 5, 13:12 UTC
Apr 4, 2021
Resolved - We have not observed any service disruption in the last 60 minutes.
Further details will be shared in the updated incident report.
Please feel free to reach out to you Customer Success Manager or Support to request a copy.
Apr 4, 21:23 UTC
Update - We have seen no events resulting in drop of incoming traffic since the last notification.
That said, we continute to watch all monitoring systems closely for any discrepencies and will report if we see anything untoward.
Apr 4, 20:50 UTC
Update - We have had a couple of more instances of traffic loss since the last update. We have our teams engaged to understand the full implication and work on recovery policies.
Again, this is drop in scheme incoming traffic so scheme stand-in would have been invoked for 3D Secure traffic.
Apr 4, 20:22 UTC
Update - We saw some transaction loss (scheme traffic) since the last notification but services are stable now.
These woud likely present as scheme stand-ins for Issuers who have opted for the service.

We will keep you posted on how this is progressing.
Apr 4, 19:44 UTC
Monitoring - We are observing intermittent drops for traffic coming in from card schemes. It currently appears to be recovered but we continue to be watchful.
Apr 4, 19:10 UTC
Apr 3, 2021
Resolved - We confirm that we noticed a drop in incoming traffic since 11:34:00 GMT and we notice that this completely recovered since 11:38:40 GMT. We shall continue to monitor transaction volume statistics and gather pertinent details to determine root cause. If you have any questions regarding this Service Advisory, please contact Broadcom Support.
Apr 3, 15:56 UTC
Apr 2, 2021
Resolved - We can confirm that services have been restored; transactions in 3DS 1.0.2 and EMV3DS are getting proceed as normal. We confirm recovery since 17:20 GMT.

Teams will continue to monitor transaction volume statistics and gather pertinent details to determine root cause.

If you have any questions regarding this Service Advisory, please contact Broadcom Support or you Customer Success Manager.
Apr 2, 18:29 UTC
Update - Our network team is engaged and analyzing incoming traffic patterns. Services are stable. We have not observed a drop in traffic since 17:20 GMT.

We continue to fine-tune our networking policies and are monitoring the situation closely. We will provide the next update in 30 minutes.

If you would like a call with senior management about this situation, please reach out to your Customer Success Manager or contact Support.
Apr 2, 18:03 UTC
Monitoring - We have noticed intermittent drops in incoming traffic impacting 3DS 1.0.2 and EMV3DS transactions.

We are closely monitoring transactions and will provide an update soon.

If you would like a call with senior management about this situation, please reach out to your Customer Success Manager or contact Support.
Apr 2, 17:27 UTC
Resolved - We can confirm that services have been restored; transactions in 3DS 1.0.2 and EMV3DS are getting proceed as normal.

We confirm recovery since 15:08 GMT.Teams will continue to monitor transaction volume statistics and gather pertinent details to determine root cause.If you have any questions regarding this Service Advisory, please contact Broadcom Support
Apr 2, 16:18 UTC
Update - Our network team is engaged and analyzing incoming traffic patterns. Services are stable and we have not observed a drop in traffic since 15:09 GMT.We continue to fine-tune our networking policies and are monitoring the situation closely, we will provide the next update in 30 minutes.
If you would like a call with senior management about this situation, please reach out to your Customer Success Manager or contact Support.
Apr 2, 15:45 UTC
Monitoring - We have noticed intermittent drops in incoming traffic impacting 3DS 1.0.2 and EMV3DS transactions.

We are actively analyzing incoming traffic patterns and we are also monitoring the transaction health closely. We will provide our next update by 1545 GMT. If you would like a call with senior management about this situation, please reach out to your Customer Success Manager or contact Support.
Apr 2, 15:13 UTC
Resolved - We confirm that we noticed a drop in incoming traffic since 13:57:10 GMT and we notice that this completely recovered since 14:01:50 GMT. We shall continue to monitor transaction volume statistics and gather pertinent details to determine root cause. If you have any questions regarding this Service Advisory, please contact Broadcom Support.
Apr 2, 14:45 UTC
Apr 1, 2021
Resolved - We confirm that we notice stable incoming traffic and also confirm that the 3DS 1.0.2 and EMV3DS transactions are getting processed as normal . We would continue to monitor the transaction health closely and with this update we confirm this incident as resolved.
The drop in incoming traffic was noticed at 0900 GMT and we confirm recovery since 0912 GMT.

More details regarding this incident would follow in the IR in due course. If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.
Apr 1, 10:15 UTC
Monitoring - We confirm that we have noticed recovery in incoming traffic since 0912 GMT. Our network team has been engaged and they are also investigating this drop with our ISP. At this point we are monitoring the incoming traffic closely and we shall get back to you with the next update by 1000 GMT.
Apr 1, 09:23 UTC
Investigating - We are noticing a drop in incoming traffic since 0900 GMT impacting 3DS 1.0.2 and EMV3DS transactions. We have engaged our network team who are looking into this issue on priority.

We shall get back to you with the next update by 0930 GMT.
Apr 1, 09:10 UTC
Resolved - ***Correction to our previous communication on the time stamp of the incident.**

We confirm that we notice stable incoming traffic and also confirm that the 3DS 1.0.2 and EMV3DS transactions are getting processed as normal . We would continue to monitor the transaction health closely and with this update we confirm this incident as resolved. The drop in incoming traffic was noticed at 0822 GMT and we confirm recovery since 0824 GMT.
Apr 1, 09:00 UTC
Resolved - We confirm that we notice stable incoming traffic and also confirm that the 3DS 1.0.2 and EMV3DS transactions are getting processed as normal . We would continue to monitor the transaction health closely and with this update we confirm this incident as resolved. The drop in incoming traffic was noticed at 0822 GMT and we confirm recovery since 0834 GMT.

If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.
Apr 1, 08:58 UTC
Monitoring - We confirm that we have noticed recovery in incoming traffic since 0834 GMT. Our network team has been engaged and they are also investigating this drop with our ISP. At this point we are monitoring the incoming traffic closely and we shall get back to you with the next update by 0915 GMT.
Apr 1, 08:41 UTC
Investigating - We are noticing a drop in incoming traffic since 0822 GMT impacting 3DS 1.0.2 and EMV3DS transactions. We have engaged our network team who are looking into this issue on priority.

We shall get back to you with the next update by 0900 GMT.
Apr 1, 08:33 UTC
Mar 31, 2021
Resolved - We confirm at this point that the spike in transaction failures has been resolved. We would continue to monitor the transaction health closely and with this update we confirm this incident as resolved.

If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.
Mar 31, 13:05 UTC
Monitoring - We are noticing recovery for the issuer portfolios for whom our internal team have made the necessary changes. We will continue to monitor the transactions closely and we shall get back to you with the next update by 1300 GMT.
Mar 31, 12:01 UTC
Identified - We have identified the area where the problem is being caused with the backend connections of the impacted issuer portfolios. Our internal team is now working on priority to make necessary changes to restore the connections for the impacted issuer portfolios. We shall get back to you with the next update by 1200 GMT.
Mar 31, 10:59 UTC
Update - We are still observing transaction failure for a subset of Issuers and our network, ISP and DDoS teams are engaged to work towards recovery. We shall get back to you with the next update by 1100 GMT.

If you would want to know impact specific to your issuer portfolio , we request you to contact your Customer Success Manager or contact Support.
Mar 31, 09:59 UTC
Update - Our internal team have initiated network packet capture to determine the cause of the outbound connection failures. These packet captures are currently being analyzed to determine the next steps towards resolution. We shall get back to you with the next update by 1000 GMT.
Mar 31, 08:58 UTC
Update - Our internal team are working with our network providers to analyze the failures in our network side. We continue to notice failures for 3DS 1.0.2 and EMV3DS transactions. We shall get back to you with the next update by 0900 GMT.
Mar 31, 08:03 UTC
Investigating - We are noticing a small subset of issuer portfolios for which 3DS 1.0.2 transactions are failing with status Unavailable. Our internal team is working on doing the standard checks for these issuer set. We shall get back to you with next update by 0800 GMT.
Mar 31, 07:06 UTC
Mar 30, 2021

No incidents reported.

Mar 29, 2021
Resolved - We are noticing stable incoming traffic for 3DS 1.0.2 and EMV3DS transactions since 1145 GMT and we shall continue to monitor transaction volume statistics and gather pertinent details to determine root cause.

We will provide a detailed report in due course. If you want to better understand how this impacted your business, please contact Support or your Customer Success Manager.
Mar 29, 12:53 UTC
Update - Our network team is engaged and they are analyzing the incoming traffic patterns. We confirm that we are noticing stable incoming traffic since 1145 GMT. We shall get back to you with the next update by 1300 GMT.
Mar 29, 12:20 UTC
Monitoring - We have noticed intermittent drops in incoming traffic impacting 3DS 1.0.2 and EMV3DS transactions.

We are actively analyzing incoming traffic patterns and we are also monitoring the transaction health closely. We will provide our next update by 1400 GMT. If you would like a call with senior management about this situation, please reach out to your Customer Success Manager or contact Support.
Mar 29, 12:00 UTC
Mar 28, 2021

No incidents reported.