Arcot Status

Service Status

All Systems Operational

Arcot for Issuers (AfI) Operational

Secure2 Operational

Secure4 Operational

Secure5 Operational

Secure7 Operational

SecureT Operational

SecureF Operational

Risk Analytics Operational

Arcot for Digital Banking (AfDB) Operational

Arcot for Merchants (AfM) Operational

Messaging Service Operational

AMDS Operational

Data Exchange Operational

DUT Web-API Operational

DES Operational

DUT Server Operational

RDC Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 26, 2021

No incidents reported today.

Sep 25, 2021

No incidents reported.

Sep 24, 2021

EMV3DS Challenge Transaction Failures Noticed for Visa

Resolved - Earlier today, 24 September 2021, Arcot confirms that there were high failures noticed for EMV3DS Challenge transactions between 0657 to 0704 GMT for Visa. Connections to Visa were being refused by the card scheme. Traffic returned to normal without any explicit recovery actions and a ticket has been opened with Visa for further investigation.

We have confirmed that our platform remained fully operational and can confirm no impact to other card schemes or transaction activities.
Sep 24, 16:22 UTC

Sep 23, 2021

No incidents reported.

Sep 22, 2021

EMV3DS Challenge Transaction Failures Noticed for Visa

Resolved - Earlier today, 22 September 2021, Arcot confirms that there were high failures noticed for EMV3DS Challenge transactions between 1359 to 1404 GMT for Visa. Connections to Visa were being refused by the card scheme. Traffic returned to normal without any explicit recovery actions and a ticket has been opened with Visa for further investigation.

We have confirmed that our platform remained fully operational and can confirm no impact to other card schemes or transaction activities.
Sep 22, 15:37 UTC

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

Planned Monthly Maintenance September 2021

Completed - The scheduled maintenance has been completed.
Sep 19, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 01:00 UTC

Scheduled - Arcot will be performing planned maintenance activity between 0100 GMT and 0700 GMT, 19 September 2021.
During this time, teams will be performing monthly database archival, software updates for the Network components, firmware update for storage devices and standard patching for DNS servers.

No impact is expected to Arcot services in this maintenance window. Teams shall be closely monitoring service performance during this period.
Sep 13, 05:12 UTC

Transaction impact during monthly maintenance window - Resolved

Resolved - We confirm that the transaction processing for 3DS 1.x and EMV3DS continues to be stable and our teams are continuing to monitor the transaction health closely. With this update we are closing this incident.

If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.
Sep 19, 04:20 UTC

Monitoring - At this point we confirm that the EMV3DS transaction processing has been restored and 3DS 1.x transactions are getting processed as normal. Our teams are closely monitoring the transaction health and we shall get back to you with the next update by 0430 GMT.
Sep 19, 03:59 UTC

Update - At this point we notice that the transaction processing for 3DS 1.x has been restored and our teams are currently working to restore transaction processing for EMV3DS. We shall get back to you with the next update by 0400 GMT.
Sep 19, 03:32 UTC

Investigating - Arcot confirms that there has been an impact to 3DSecure transaction processing for both 3DS 1.x and EMV3DS transactions. Our internal team is working on resolving the problem on priority. We shall get back to you with the next update by 03:30 GMT.
Sep 19, 03:09 UTC

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.